Return, Replacement & Refund Policy

1. Important Conditions (Please Read First)

1.1 Mandatory Unboxing Video

• An unboxing video is mandatory for all claims related to replacement, return, refund, damaged, defective, missing, or incorrect products.

• Claims submitted without a clear unboxing video may be rejected.

1.2 Customer to Report Within 24 Hours

• Any request for replacement, return, or refund must be reported to BKS Motors Pvt. Ltd. within 24 hours of delivery.

• Requests received after 24 hours from the time of delivery will not be accepted.

1.3 Shipping Charges for Return & Replacement

• In case of replacement or return, both forward and reverse shipping charges (Supplier to Customer and Customer to Supplier) shall be borne by the customer.

• Shipping charges, convenience fees, payment gateway charges, or handling charges are non-refundable unless the company agrees otherwise in writing.

2. Acceptance of Policy

By placing an order with BKS Motors Pvt. Ltd., you agree to the terms and conditions of this Return, Replacement & Refund Policy.

Customers must be 18 years of age or older to place an order. If an order is placed on behalf of a company or organization, the person placing the order confirms that they are authorized to do so.

3. Eligibility for Return or Replacement

A return or replacement request will be considered only if:

• The request is made within 24 hours of delivery.

• A clear unboxing video is provided.

• The product is received damaged, defective, has missing parts, or is different from what was ordered.

• The product is unused and in its original condition.

• The original packaging, labels, and invoice are returned with the product.

Products showing signs of installation, usage, scratches, grease, dents, or physical damage caused after delivery will not be eligible for return or replacement.

4. Compatibility Responsibility

Customers are responsible for verifying the compatibility of the spare part with their vehicle before placing an order.

Where BKS Motors Pvt. Ltd. has confirmed the part number, specification, or suitability with the customer before dispatch (for example, over WhatsApp or other recorded communication), returns or replacements based on incorrect ordering or incompatibility will not be accepted.

Returns due to incorrect ordering or compatibility issues may be accepted only if:

• The product is unused.

• The product is in its original packaging and condition.

• Approval is granted by BKS Motors Pvt. Ltd.

5. Non-Returnable Products

The following categories cannot be returned for change-of-mind or compatibility reasons. This does not affect a customer’s right to a return, replacement, or refund where such a product is received damaged, defective, or incorrect, or where a return is otherwise required by applicable law:

• Engine oils and lubricants

• Brake fluids and coolants

• Additives

• Electrical items (sensors, relays, switches, bulbs, coils, control units, fuse boxes, etc.)

• GPS devices

• Audio systems and speakers

• Windshields and glass products

• Bumpers

• Air fresheners

• Stickers

• Printed circuit boards

• Complete engines

• Transmission fluids

• Any product marked as Non-Returnable at the time of purchase.

6. Return Process

Customers can contact the Customer Support Team to initiate a return or replacement request at [support email], [phone number], available [days and hours].

The customer must:

• Share the order details.

• Submit the mandatory unboxing video.

• Provide photographs if requested.

• Properly pack the product to avoid damage during return transit.

Any damage occurring during return transit due to improper packaging shall be the customer's responsibility.

7. Inspection & Approval

After receiving the returned product, BKS Motors Pvt. Ltd. will inspect it.

The company reserves the sole right to approve or reject any return, replacement, or refund request based on the inspection.

For manufacturing defect claims, customers may be asked to obtain an inspection report from an authorized service center.

8. Refund Policy

If the return is approved:

• Refunds will be processed to the original payment method only.

• Refunds are generally processed within 5–7 working days after successful inspection.

• Approved refunds will be processed within the timelines prescribed by the Reserve Bank of India or other competent authority.

• The time taken for the amount to reflect depends on the customer's bank or payment provider.

• Refunds will not be made in cash or transferred to third-party accounts.

9. Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped or is in transit, cancellation requests may not be accepted.

Approved refunds for cancelled orders will be credited to the original payment method.

Where an order is cancelled before dispatch, the full amount paid, including any prepaid shipping charges, will be refunded.

10. General Terms

• BKS Motors Pvt. Ltd. reserves the right to refuse any return, replacement, or refund request that does not comply with this policy.

• The company may amend this policy at any time. Any amendment applies only to orders placed on or after the date the amended policy is published; the policy in effect at the time of a customer’s order will govern that order.

• All disputes shall be subject to the jurisdiction of the competent courts where BKS Motors Pvt. Ltd. is registered.

11. Sale and Promotional Items

Items purchased on sale, clearance, or under a promotional offer may be returned or replaced only where they are received damaged, defective, missing, or incorrect, or where a return is required by applicable law. Such items are not eligible for change-of-mind or compatibility returns unless stated otherwise at the time of purchase.

12. Warranty

Certain spare parts may carry a manufacturer’s warranty. Any such warranty is provided by the manufacturer and is separate from this Return, Replacement & Refund Policy. Warranty claims are subject to the manufacturer’s terms, and customers may be asked to provide the invoice and, where applicable, an inspection report from an authorised service centre. Details of any applicable warranty will be shown on the product page or in the product documentation.